We're seeking a motivated Service Desk Coordinator that will join us and be part of our vision.
Why you'll love Netex
As part of the IT service team, this Coordinator will provide complex troubleshooting and investigation via remote control or other tools for all software and hardware incidents, and being part of a team that values collaboration and excellence.
Responsibilities in this role:
After receiving the request, a help desk coordinator enters the work order into a tracking system, where he or she assigns it to a technician and tracks the status,
Provide first-line technical support to end-users in the use of network services, computer systems, software applications and services,
Enter trouble-tickets into help desk tracking software,
Escalate second-line trouble-tickets to appropriate technician (hardware, software, network, telecommunications),
Monitor trouble-tickets in help desk to ensure timely completion,
Recommendations for procedural improvements,
Some travel may be required between customer facilities,
Responsible for moderate level of c operations of the ACD functions and features to properly utilize the system,
Service to store includes flexibility in shift schedule to include nights and weekends.
Requirements and skills:
Preferably graduate in Computer Science, Computer Engineering, Electrical Engineering, related majors such as Math, Physics,
Solid understanding of computer science fundamentals and software engineering with an aptitude for learning new technologies,
up 3 years of experience in a support/helpdesk position,
Experience working within a FMCG organization preferred,
MCSE/CCNA certifications a plus,
A+/Network+ Certification a plus,
Ability to work in high pressure, highly flexible environment against both short and long term requirements,
Experience supporting complex operational software system including trouble shooting and problems solving,
Experience in establishing and sustaining excellent relationships with the extended team,
Excellent verbal and written skills.
Are you ready to change a World?
Make your mark on the business of the future and apply now.