Privacy Policy

This document explains how your data is stored, where it is stored and whether it is stored securely.

Personally identifiable information

When a user login into Netex Cloud Technologies site, the system asks for first and last name, e-mail address, password, locale and time zone information. Name helps to personalize your experience. E-mail address is used as a unique user identifier and for communication with the user. Locale and time zone information is used by the system to present numbers and dates in an appropriate format.

Due to various data integrity constraints user data can not be deleted, but it can be cleared from any personally identifiable information upon request. Users of Netex Cloud Technologies site can contact Netex support via support@netex.one.

Sharing personally identifiable information

We’ll never pass your personal information to third parties and we won’t use your name in marketing statements without your permission either. However, name and e-mail address may be copied into and securely stored in other systems owned by Netex Cloud Technologies CRM and internal HRM system. Both systems are covered by common Netex Cloud Technologies Security and Privacy Policy.

Cookies

Netex Cloud Technologies site uses cookies for authentication, keeping certain user preferences and tracking user movements around the site. No cookies, however, contain personally identifiable information.

Law enforcement

Netex Cloud Technologies won’t hand your data over to law enforcement unless requested by a court order. We will reject data requests from local and federal law enforcement without a court order. And, unless we’re legally prevented from it, we’ll always inform you when we receive such requests.

Data retention/deletion

Customers are responsible for understanding and implementing their data retention and deletion requirements related to the data they uploaded to Netex Cloud Technologies. Customers may delete their data at any time and primary instances of their data in production systems will be erased immediately, however, since Netex Cloud Technologies backups are kept for 6 months, it may take up to 6 months for their data to be completely purged from Netex Cloud Technologies backup systems after been deleted from their apps.

Backups

All types of data deleted from online databases (from individual records to whole databases) will reside in system backups for 6 months. It will not be restored back to production systems, except for in certain rare instances such as the need to recover from a natural disaster or serious security breach. In such cases, some of deleted data instances may be restored from backups, but Netex Cloud Technologies will immediately take all necessary steps to honor the initial request to delete and erase the primary instance of the data again.